Fajas are intimate items worn right against your skin, often over an area that's just been operated on. For that reason, all sales are final: we don't exchange sizes or issue refunds for change of mind or wrong size. What we always do is make it right if the mistake was ours.

Final sale: what it means

  • We don't accept size exchanges, not even for unworn items.
  • We don't issue refunds for change of mind, color or size.
  • For hygiene reasons, we can't take back items that have been worn, washed, had tags removed or are out of their packaging.

We say it here, on every product page and before checkout, so no one finds out after the fact.

What we do fix

If the mistake was ours, we'll fix it at no cost to you:

  • You received a different style, size or color than the one you ordered.
  • The item has a manufacturing defect: open seams, hooks or zipper that don't work, damaged fabric.
  • The package arrived incomplete or damaged in transit.

In those cases we replace the item or refund you, and we cover shipping both ways. Let us know within 7 days of receiving your order, with photos, and don't wear the item.

How to get your size right

Since there are no exchanges, it's worth spending five minutes before you pay:

  • Our size guide shows you how to measure yourself at home, in inches, and which chart each style uses. If you fall between two sizes, choose the larger one: compression should work with the swelling, not fight it.
  • Find your faja tells you which faja and compression fit your surgery and your stage.
  • Every product page shows the style number, compression, length and sizes available. If your surgeon gave you a four-digit number, search for it directly.

Did your order arrive wrong?

Tell us what happened and attach photos. It's the fastest way: it's logged with your order number.

    What would you like to do?
    Reason
    Photos of the item (optional)

    Up to three photos in JPG, PNG or WebP. If it arrived with a defect or isn't the item you ordered, attach at least one: the whole item and a close-up of the problem or the label.

    We use this information and your photos only to handle your request. See our privacy policy.

    If you're owed a refund

    When the mistake was ours, the refund goes back to the same payment method you used (card, Apple Pay, Google Pay or Cash App Pay; if you paid with Zelle, we refund you through Zelle) and usually shows up on your statement within 5 to 10 business days, depending on your bank. We refund the item, the tax and the shipping.

    Canceled orders

    You can cancel your order as long as it hasn't left our warehouse. Email us as soon as possible with your order number. Once it has shipped, it can no longer be canceled.