At Casa Colombia we handle your data with the same care we put into preparing every order. This policy explains what information we collect, what we use it for and what rights you have.

About us

Casa Colombia USA LLC, located at 1800 N 20th Ave, Hollywood, FL 33020, United States, is responsible for the data collected through this site. For any questions about your data, write to us through our contact form or on WhatsApp at +1 (786) 440-5551.

What data we collect

  • Order data: name, email, phone, shipping and billing address. We need it to charge you, ship your order and follow up.
  • Payment data: processed by Square. We never see or store your card number. We only receive the payment confirmation and the last digits.
  • Browsing data: pages you visit, device type and statistical data, through Google Analytics. It helps us understand what you find useful and improve the store.
  • What you write to us: if you contact us through a form or on WhatsApp, we keep what you share, including any photos you attach, only to handle your request.
  • Cookies functional (so the cart works) and analytics.

How we use your data

  • To process, charge, ship and follow up on your order.
  • Helping you and answering your questions by email or WhatsApp.
  • To meet our accounting and tax obligations.
  • To understand, in aggregate, how the website is used so we can improve it.

We don't use your data for anything other than what we describe here, and we don't sell it.

Who we share it with

Only with the providers that make the service possible, under their own privacy policies: the store platform and its hosting, the payment gateway (Square), the carriers (UPS, USPS) so we can deliver to you, analytics tools (Google Analytics, Google Search Console) and the messaging platform (WhatsApp).

How long we keep it

Order data is kept for as long as U.S. accounting and tax regulations require. Conversations, for as long as needed to assist you and follow up. Statistical data, in aggregate.

Your rights

You can ask us at any time to access the data we have about you, correct it or delete it, and to stop sending you marketing communications. Write to us through the contact form or on WhatsApp at +1 (786) 440-5551 and we'll take care of it.

Cookies

We use functional cookies required for the store and cart to work, and analytics cookies to count visits. You can block or delete cookies in your browser settings; if you do, some features like the cart may stop working.

Minors

This store is intended for people 18 and older. We do not knowingly collect data from minors.

Changes to this policy

If we update this policy, we'll post the new version on this page.