{"id":31659,"date":"2026-07-23T17:00:30","date_gmt":"2026-07-23T15:00:30","guid":{"rendered":"https:\/\/casacolombiard.com\/devoluciones\/"},"modified":"2026-10-31T21:59:46","modified_gmt":"2026-11-01T01:59:46","slug":"devoluciones","status":"publish","type":"page","link":"https:\/\/casacolombiausa.com\/en\/returns\/","title":{"rendered":"Returns and replacements"},"content":{"rendered":"<div class=\"cc-page\">\n<p class=\"cc-page-lead\">Fajas are intimate items worn right against your skin, often over an area that's just been operated on. For that reason, <strong>all sales are final<\/strong>: we don't exchange sizes or issue refunds for change of mind or wrong size. What we always do is make it right if the mistake was ours.<\/p>\n<h2><i class=\"ph-duotone ph-warning-circle\"><\/i>Final sale: what it means<\/h2>\n<ul>\n<li>We don't accept <strong>size exchanges<\/strong>, not even for unworn items.<\/li>\n<li>We don't issue <strong>refunds<\/strong> for change of mind, color or size.<\/li>\n<li>For hygiene reasons, we can't take back items that have been worn, washed, had tags removed or are out of their packaging.<\/li>\n<\/ul>\n<p>We say it here, on every product page and before checkout, so no one finds out after the fact.<\/p>\n<h2><i class=\"ph-duotone ph-shield-check\"><\/i>What we do fix<\/h2>\n<p>If the mistake was ours, we'll fix it at no cost to you:<\/p>\n<ul>\n<li><strong>You received a different style, size or color<\/strong> than the one you ordered.<\/li>\n<li><strong>The item has a manufacturing defect<\/strong>: open seams, hooks or zipper that don't work, damaged fabric.<\/li>\n<li><strong>The package arrived incomplete<\/strong> or damaged in transit.<\/li>\n<\/ul>\n<p>In those cases we replace the item or refund you, and we cover shipping both ways. Let us know within <strong>7 days<\/strong> of receiving your order, with photos, and don't wear the item.<\/p>\n<h2><i class=\"ph-duotone ph-ruler\"><\/i>How to get your size right<\/h2>\n<p>Since there are no exchanges, it's worth spending five minutes before you pay:<\/p>\n<ul>\n<li><a href=\"https:\/\/casacolombiausa.com\/en\/size-guide\/\">Our size guide<\/a> shows you how to measure yourself at home, in inches, and which chart each style uses. <strong>If you fall between two sizes, choose the larger one<\/strong>: compression should work with the swelling, not fight it.<\/li>\n<li><a href=\"\/en\/encuentra-tu-faja\/\">Find your faja<\/a> tells you which faja and compression fit your surgery and your stage.<\/li>\n<li>Every product page shows the style number, compression, length and sizes available. If your surgeon gave you a four-digit number, search for it directly.<\/li>\n<\/ul>\n<div class=\"cc-form-bloque\" id=\"formulario-devolucion\">\n<h2><i class=\"ph-duotone ph-clipboard-text\"><\/i>Did your order arrive wrong?<\/h2>\n<p>Tell us what happened and attach photos. It's the fastest way: it's logged with your order number.<\/p>\n<div class=\"cc-form-caja\">\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f32244-o1\" lang=\"es-MX\" dir=\"ltr\" data-wpcf7-id=\"32244\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/31659#wpcf7-f32244-o1\" method=\"post\" class=\"wpcf7-form init cc-form wpcf7-acceptance-as-validation\" aria-label=\"Replacement or refund request form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/31659#wpcf7-f32244-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"32244\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.4.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_MX\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f32244-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"cc-f-grid\">\n<label class=\"cc-f\"><span class=\"cc-f-lbl\">Order number<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"cc-pedido\"><input size=\"40\" maxlength=\"20\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required cc-numeric\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e.g., 1234\" value=\"\" type=\"text\" name=\"cc-pedido\" \/><\/span><span class=\"cc-f-ayuda\">It's in your order confirmation email.<\/span><\/label>\n<label class=\"cc-f\"><span class=\"cc-f-lbl\">First and last name<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"cc-nombre\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cc-nombre\" \/><\/span><\/label>\n<\/div>\n<label class=\"cc-f\"><span class=\"cc-f-lbl\">Email you used to order<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"cc-correo\"><input size=\"40\" maxlength=\"120\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"cc-correo\" \/><\/span><\/label>\n<fieldset class=\"cc-f cc-f-opciones\"><legend class=\"cc-f-lbl\">What would you like to do?<\/legend><span class=\"wpcf7-form-control-wrap\" data-name=\"cc-solicitud\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"cc-solicitud\" value=\"Reposici\u00f3n de la prenda correcta\" \/><span class=\"wpcf7-list-item-label\">Replacement with the correct item<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"cc-solicitud\" value=\"Devoluci\u00f3n del dinero\" \/><span class=\"wpcf7-list-item-label\">Refund<\/span><\/label><\/span><\/span><\/span><\/fieldset>\n<div class=\"cc-f-grid\">\n<label class=\"cc-f\"><span class=\"cc-f-lbl\">Item and size you have<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"cc-tiene\"><input size=\"40\" maxlength=\"200\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e.g., faja 3039, size M\" value=\"\" type=\"text\" name=\"cc-tiene\" \/><\/span><\/label>\n<\/div>\n<fieldset class=\"cc-f cc-f-opciones\"><legend class=\"cc-f-lbl\">Reason<\/legend><span class=\"wpcf7-form-control-wrap\" data-name=\"cc-motivo\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"cc-motivo\" value=\"Lleg\u00f3 con un defecto\" \/><span class=\"wpcf7-list-item-label\">It arrived with a defect<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"cc-motivo\" value=\"Lleg\u00f3 una prenda distinta a la que ped\u00ed\" \/><span class=\"wpcf7-list-item-label\">I received a different item than I ordered<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"cc-motivo\" value=\"Otro\" \/><span class=\"wpcf7-list-item-label\">Other<\/span><\/label><\/span><\/span><\/span><\/fieldset>\n<fieldset class=\"cc-f\"><legend class=\"cc-f-lbl\">Photos of the item <small data-cc-fotos-nota>(optional)<\/small><\/legend>\n<p class=\"cc-f-ayuda\">Up to three photos in JPG, PNG or WebP. If it arrived with a defect or isn't the item you ordered, attach at least one: the whole item and a close-up of the problem or the label.<\/p>\n<div class=\"cc-f-grid cc-f-grid-3\">\n<label class=\"cc-f cc-f-archivo\"><span class=\"cc-f-lbl\">Photo 1<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"cc-foto-1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.webp\" aria-invalid=\"false\" type=\"file\" name=\"cc-foto-1\" \/><\/span><\/label>\n<label class=\"cc-f cc-f-archivo\"><span class=\"cc-f-lbl\">Photo 2<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"cc-foto-2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.webp\" aria-invalid=\"false\" type=\"file\" name=\"cc-foto-2\" \/><\/span><\/label>\n<label class=\"cc-f cc-f-archivo\"><span class=\"cc-f-lbl\">Photo 3<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"cc-foto-3\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.webp\" aria-invalid=\"false\" type=\"file\" name=\"cc-foto-3\" \/><\/span><\/label>\n<\/div>\n<\/fieldset>\n<label class=\"cc-f\"><span class=\"cc-f-lbl\">Comments <small>(optional)<\/small><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"cc-comentarios\"><textarea cols=\"40\" rows=\"4\" maxlength=\"3000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Any detail that helps us resolve your case\" name=\"cc-comentarios\"><\/textarea><\/span><\/label>\n<div class=\"cc-f-check\"><span class=\"wpcf7-form-control-wrap\" data-name=\"cc-estado-prenda\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"cc-estado-prenda\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I confirm the item is unworn and unwashed, with its tags on and in its original packaging.<\/span><\/label><\/span><\/span><\/span><\/div>\n<p class=\"cc-f-legal\">We use this information and your photos only to handle your request. See our <a href=\"https:\/\/casacolombiausa.com\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">privacy policy<\/a>.<\/p>\n<span class=\"cc-f-trampa\" aria-hidden=\"true\" style=\"position:absolute!important;left:-9999px!important;top:auto;width:1px;height:1px;overflow:hidden\"><label>Leave this field empty <input type=\"text\" name=\"cc-campo-extra\" value=\"\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/span><input type=\"hidden\" name=\"cc-t\" value=\"1793581897.0353c69b042f50086bc2\">\n<div class=\"cc-f-enviar\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit request\" \/><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n<\/div>\n<\/div>\n<h2><i class=\"ph-duotone ph-credit-card\"><\/i>If you're owed a refund<\/h2>\n<p>When the mistake was ours, the refund goes back <strong>to the same payment method you used<\/strong> (card, Apple Pay, Google Pay or Cash App Pay; if you paid with Zelle, we refund you through Zelle) and usually shows up on your statement within 5 to 10 business days, depending on your bank. We refund the item, the tax and the shipping.<\/p>\n<h2><i class=\"ph-duotone ph-x-circle\"><\/i>Canceled orders<\/h2>\n<p>You can cancel your order <strong>as long as it hasn't left our warehouse<\/strong>. Email us as soon as possible with your order number. Once it has shipped, it can no longer be canceled.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Ventas finales: no hay cambios de talla ni devoluciones por arrepentimiento. Si el error fue nuestro, av\u00edsanos en 7 d\u00edas y lo resolvemos sin costo.<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31659","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/casacolombiausa.com\/en\/wp-json\/wp\/v2\/pages\/31659","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casacolombiausa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casacolombiausa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/casacolombiausa.com\/en\/wp-json\/wp\/v2\/comments?post=31659"}],"version-history":[{"count":13,"href":"https:\/\/casacolombiausa.com\/en\/wp-json\/wp\/v2\/pages\/31659\/revisions"}],"predecessor-version":[{"id":33419,"href":"https:\/\/casacolombiausa.com\/en\/wp-json\/wp\/v2\/pages\/31659\/revisions\/33419"}],"wp:attachment":[{"href":"https:\/\/casacolombiausa.com\/en\/wp-json\/wp\/v2\/media?parent=31659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}